Transparency & Reliability

LordCloud is operated by a registered Indian company. If something goes wrong, there is a real, accountable legal entity behind the service — not an anonymous reseller.

We target 99.9% uptime. Rather than quote a number we pick ourselves, we publish uptime and every incident on a public status page you can check at any time.

Methodology: uptime is measured by external third-party monitoring that pings our public services on a continuous interval; outages and maintenance are logged there with timestamps and resolution notes.

• Off-site storage: backups are stored on Cloudflare R2 — physically separate from the hosting node — so your data survives even a complete node failure.
• Frequency: automated daily snapshots of server data.
• Retention: the most recent 7 daily backups are kept on a rolling basis.
• Restoration: you can request a restore any time by opening a support ticket; our team restores from the latest available off-site backup.

We still strongly recommend keeping your own backups as well. See our Billing & Data Policy for full details.

• When refunds apply: only when our team confirms a technical fault on our end that we cannot resolve.
• Window: the issue must be reported within 7 days of purchase.
• Processing time: approved refunds are processed within 5–10 business days.
• Not eligible: change of mind, user-side misconfiguration, or requests after 7 days.

We publish this clearly so there are no surprises at checkout. Full policy: Refund Policy.

Every customer can reach a human. We publish our response targets so you know what to expect:

We don't ask you to take our word for performance:

• Uptime is tracked by external monitoring on our public status page.
• Latency can be tested live from our homepage latency tool — connecting to our Indian nodes typically gives 10–30ms ping for Indian players versus 150ms+ from overseas hosts.
• Hardware is published per plan: AMD Ryzen 9 / EPYC & Intel Xeon processors with NVMe SSD storage.

We take feedback seriously. Here are concrete changes we've shipped in 2026 in response to customer concerns:

• Off-site automated backups added (Cloudflare R2) so data survives node failures — directly addressing past data-loss concerns.
• Rewrote the refund policy to be clear and unambiguous about exactly when refunds apply, so customers aren't surprised.
• Rewrote the billing policy with a clear grace period and renewal guidance, and a prominent "keep your own backups" notice.
• Cancellation review process — cancellations are reviewed by a human instead of an instant one-click delete, reducing accidental data loss.
• Published this transparency page and a public status page for accountability.
• Blacklisted abusive upstream providers to protect network quality for customers.

If anything here is unclear, or you've had a bad experience, we want to hear it and fix it: