Transparent Billing
Service Billing, Suspension
& Termination Policy
LordCloud operates a fully automated billing system to ensure reliable service delivery. Please review our payment timelines and automated actions below.
IMPORTANT — PLEASE READ
- •Always keep your own backups — take them regularly.
- •Remember your billing & renewal date and check your service status in the billing dashboard.
- •If you don't renew on time, there is NO confirmed extra time. A short grace period (around 2–4 days) may or may not be given — never depend on it.
- •After that your server and all data are permanently deleted — and LordCloud is not responsible for that loss.
Automated billing and suspension processes may sometimes be delayed or fail. Please do not rely only on automation — monitor your own renewal dates.
1. Invoice Generation
- •Invoices are automatically generated 14 days before the due date.
- •You will receive an invoice notification via email.
- •Invoices are accessible in your LordCloud client area.
2. Payment Reminders
- •Payment reminder email sent 7 days before the due date.
- •First overdue reminder sent 1 day after the due date.
- •All reminders include payment instructions and invoice links.
3. Late Fee Policy
- •A late fee may be applied 2 days after the due date.
- •Late fees are calculated based on the outstanding amount.
- •Timely payment helps avoid additional charges.
4. Service Suspension Policy
- •Services automatically suspended after 3 days of non-payment from due date.
- •Suspension notification email sent immediately.
- •Suspended services remain accessible in read-only mode until termination.
5. Service Unsuspension Policy
- •Service automatically unsuspended instantly after payment confirmation.
- •Unsuspension confirmation email sent to your registered email.
- •Full service access restored within minutes of payment.
6. Service Termination Policy
- •Services are permanently terminated after approximately 7 days of non-payment from the due date.
- •Timelines are indicative only. Any additional grace period is discretionary and not guaranteed — deletion may occur once the grace period lapses.
- •Terminated services and all associated data cannot be recovered.
- •Final termination notice is sent as a courtesy before permanent deletion, but is not guaranteed.
7. Data Backups & Client Responsibility
- •Clients are solely responsible for maintaining their own regular backups of all server data. Please take backups from time to time.
- •If an invoice is not renewed on time, NO extra time is confirmed or promised. A short grace period (around 2 to 4 days) may or may not be provided entirely at our discretion — it can be shorter, longer, or not given at all. Clients must never depend on receiving any grace period.
- •Clients must regularly check their service status, invoices and renewal dates in the billing dashboard. Once the grace period lapses, the service and all of its data are permanently deleted without further notice, and LordCloud is not responsible for the resulting loss.
- •LordCloud does not guarantee backups of client data and is not liable for any data loss arising from suspension, termination, or deletion of a service.
- •Clients are responsible for remembering and tracking their own billing and renewal dates. Reminder emails and notifications are provided as a courtesy only and are not guaranteed.
- •Automated billing, reminder, suspension and termination processes may occasionally be delayed, fail, or not execute exactly as described due to technical or third-party factors. LordCloud accepts no responsibility for any loss resulting from such automation issues.
- •Once a service is terminated and deleted, all data is permanently unrecoverable. No restoration, compensation, or refund will be provided.
- •Failure to renew on time will result in suspension and permanent deletion of the service and its data, as set out in this policy. This is the client's responsibility.
Important Notes
Fully Automated
Billing actions run automatically. Automated processes may occasionally be delayed or fail, so clients must still track their own renewal dates.
Client Responsibility
Clients are responsible for ensuring timely payments and maintaining valid payment methods.
Data Protection
LordCloud is not responsible for any data loss. Keeping your own regular backups is mandatory — deleted data cannot be recovered.
Payment Timeline Overview
Day -14
Invoice Generated
Day -7
Payment Reminder
Day 0
Due Date
Day +1
Overdue Reminder
Day +2
Late Fee Applied
Day +3
Service Suspended
Day +7
Service Terminated
Have questions about our billing policy?
Contact Support