Transparent Billing
Service Billing, Suspension
& Termination Policy
LordCloud operates a fully automated billing system to ensure reliable service delivery. Please review our payment timelines and automated actions below.
1. Invoice Generation
- •Invoices are automatically generated 14 days before the due date.
- •You will receive an invoice notification via email.
- •Invoices are accessible in your LordCloud client area.
2. Payment Reminders
- •Payment reminder email sent 7 days before the due date.
- •First overdue reminder sent 1 day after the due date.
- •All reminders include payment instructions and invoice links.
3. Late Fee Policy
- •A late fee may be applied 2 days after the due date.
- •Late fees are calculated based on the outstanding amount.
- •Timely payment helps avoid additional charges.
4. Service Suspension Policy
- •Services automatically suspended after 3 days of non-payment from due date.
- •Suspension notification email sent immediately.
- •Suspended services remain accessible in read-only mode until termination.
5. Service Unsuspension Policy
- •Service automatically unsuspended instantly after payment confirmation.
- •Unsuspension confirmation email sent to your registered email.
- •Full service access restored within minutes of payment.
6. Service Termination Policy
- •Services permanently terminated after 7 days of non-payment from due date.
- •Terminated services and all associated data cannot be recovered.
- •Final termination notice sent before permanent deletion.
Important Notes
Fully Automated
All billing actions are performed automatically by our system. No manual intervention required.
Client Responsibility
Clients are responsible for ensuring timely payments and maintaining valid payment methods.
Data Protection
LordCloud is not responsible for data loss due to suspension or termination. Regular backups recommended.
Payment Timeline Overview
Day -14
Invoice Generated
Day -7
Payment Reminder
Day 0
Due Date
Day +1
Overdue Reminder
Day +2
Late Fee Applied
Day +3
Service Suspended
Day +7
Service Terminated
Have questions about our billing policy?
Contact Support