Refund & Cancellation Policy
Effective Date: July 2026. Please read carefully before purchasing. LordCloud does not offer a general money-back guarantee — a refund is issued only when a technical fault on our end is confirmed and cannot be resolved, as explained below.
1. General Refund Policy
Important — please read: LordCloud does not offer a "no questions asked" or satisfaction-based refund, and the 7-day window is not a free trial. A refund is issued in only one situation: when our support team confirms a technical fault on our end that we are unable to fix. Change of mind, "I no longer need it", user mistakes, or lack of technical knowledge are not eligible for a refund.
- •Refunds apply only to first-time purchases of eligible services (listed in Section 2).
- •A refund is granted only if a technical fault originating on LordCloud's side is confirmed by our support team and cannot be resolved.
- •The fault must be reported within 7 days of the original purchase date. Requests after 7 days are not eligible under any circumstances.
- •Before any refund, you must contact our support team and allow us a reasonable opportunity to fix the issue.
- •No refund is given for change of mind, user-side misconfiguration, or issues caused by the customer.
- •Services listed in Section 3 (VPS, Dedicated, domains, etc.) are non-refundable under any condition.
2. Refund-Eligible Services
Refundable only if an unresolvable technical fault on our end is confirmed within 7 days:
- •Shared / cPanel Web Hosting
- •Minecraft Server Hosting
- •Game Server Hosting
3. Non-Refundable Services
- •VPS Hosting & Domain Names
- •SSL Certificates & Dedicated Servers
- •Software Licenses & Setup Fees
- •Promotional Plans, Renewals & Upgrades
4. Service Cancellation
Clients may cancel services by notifying us at least 3 days in advance via Email or Phone. Cancellations with sufficient notice will receive a full refund (if eligible). Cancellations made less than 3 days before the service date may be subject to a 20% cancellation fee.
5. Abuse, Suspension, and Chargebacks
- •Services suspended or terminated due to Terms of Service violations are not eligible for refunds.
- •Refund requests during abuse investigations will be held until resolution.
- •Filing a chargeback without contacting support will result in service termination and permanent ban.
6. Refund Processing Time
Approved refunds will be processed within 5–10 business days and returned to the credit of user account.
7. Partial Refunds
If a service has been partially delivered, partial refunds may be issued at our discretion based on service usage.
8. Force Majeure
We are not liable for cancellations or delays caused by events beyond our control, including natural disasters, network outages, strikes, or government actions.
9. Governing Law
This policy is governed by the laws of India, including the Consumer Protection Act, 2019. All disputes shall fall under the jurisdiction of the courts located in Bilaspur, Chhattisgarh.
10. Contact Us
Legal Name: WEEBPOLL TECHNOLOGIES INDIA PRIVATE LIMITED
CIN: U62090CT2025PTC018455
Email: support@lordcloud.in
Business Email: team@lordcloud.in
Phone: +91 9302175548
Discord: discord.lordcloud.in
Registered Address: C/o Shri Parsa, Udaipur, Lakhanpur (Surguja), Surguja, Lakhanpur, Chhattisgarh, India, 497116
Meet the Founders
Suraj Dewangan
Founder & CEO
Pratheek Reddy
Co-Founder & CTO